Our Position & Processes in Regards to the COVID-19 Virus:
While one may not think that auto service is an issue in dealing with the current COVID-19 situation, Auto Remedy is committed to ensuring the health & safety of our customers, staff & vendors.
Staff has & will continue to clean & disinfect all areas that the public & staff will come in contact with including our entry & exits, reception desk & waiting area, restrooms, and other guest amenities. Frequent handwashing & use of hand sanitizer is also included in our processes.
Service technicians wash hands constantly as well as wear gloves when operating vehicles. Steering wheels, shift selectors, door handles, dashboards, & keys on vehicles are also cleaned.
If one should choose, face-to-face, in person contact CAN be limited and even eliminated by using our AFTER HOURS KEY DROP when dropping off a vehicle - even during business hours. Communications can be made by phone, text or email. Upon completion of services, payments can be processed via credit card over the phone & then keys & receipts can be placed in our AFTER HOURS KEY LOCKERS for your retrieval at your convenience. This is a regular feature & we are pleased to offer it to help with these unique circumstances.
If you are practicing social distancing and need your vehicle serviced we are offering a free pick up and drop off service. Call us to schedule a pick up.
We are optimistic that during this outbreak we will have continuity of service for any of your automotive needs. Please remember that support of a small business like ours during this time is critical and we will do our best to serve you.
If you have any further questions or concerns regarding this matter, please contact us at (919)-387-7270 & we will be happy to assist.
As many of you may know, one of our employees recently tested positive for COVID-19 and we have been temporarily closed for cleaning and self-quarantining protocols. We prioritized the safety of our staff and community by choosing to have all employees quarantine and close our doors for a full 14 days. We are very thankful our employee only had mild symptoms and we are happy to announce our temporary closure is coming to an end!
We will be reopening Wednesday, October 21st and will resume regular business hours of 8:00am-6:00pm Mon-Fri.
Thank you for your understanding during these difficult times. Closures due to Coronavirus have put severe financial strain on small businesses everywhere, including here at Auto Remedy. We were already struggling to recover from a previous 6 week closure in March. This closure has pushed us to the point of reaching out for help.
We are reaching out now, asking our community for the help and support we have seen offered and extended to so many other struggling small businesses in the area.
If your vehicle is in need of any repairs or is due for any maintenance services, please consider supporting this locally owned small business. We understand auto repair is not always needed, nor is it usually expected or welcomed, but we would truly appreciate if you would offer Auto Remedy as a recommendation to a friend, neighbor, or family member. We love being a part of and serving this community, please help us keep the doors open!